At Latin Gin, we are committed to ensuring your complete satisfaction with our premium gin products. While we cannot accept returns due to shipping restrictions on alcohol, we have implemented a 100% Satisfaction Guarantee to make sure you are delighted with your purchase.

Our Guarantee

If for any reason you are not entirely satisfied with your order, we offer two options to ensure your satisfaction:

1. Replacement Bottle: We will promptly send you a replacement bottle of the same product, free of charge, to ensure you receive a product that meets your expectations.
2. Refund: Alternatively, if you prefer a refund, we will issue a refund for the full purchase price of the product.

Conditions of the Guarantee

To qualify for our 100% Satisfaction Guarantee, please adhere to the following conditions:

1. Notification: You must notify us of your dissatisfaction with your order within 30 days from the date of delivery.
2. Contact Us: Please contact our customer support team at Eu@latingin.com or call us at +1 (786) 791-0101 to initiate the process. We will guide you through the necessary steps to resolve the issue to your satisfaction.
3. Proof of Purchase: You will be required to provide proof of purchase, such as your order number or receipt, to verify your purchase.
4. Product Integrity: We may request a brief description of the issue and, in some cases, a photograph of the product in question to help us improve our service.
5. Delivery Address: The replacement bottle or refund will be sent to the same delivery address as the original order.
6. Limited to One Resolution: Our 100% Satisfaction Guarantee is limited to one resolution per order.

We strive to make your experience with Latin Gin exceptional, and this guarantee is our commitment to your satisfaction. Please don't hesitate to reach out to our customer support team at Eu@latingin.com if you have any questions or concerns.

Thank you for choosing Latin Gin, and we look forward to ensuring your complete satisfaction with our products.